PEOPLECERT ITIL-4-BRM EXAM EXERCISE, ONLINE ITIL-4-BRM BOOTCAMPS

Peoplecert ITIL-4-BRM Exam Exercise, Online ITIL-4-BRM Bootcamps

Peoplecert ITIL-4-BRM Exam Exercise, Online ITIL-4-BRM Bootcamps

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Tags: ITIL-4-BRM Exam Exercise, Online ITIL-4-BRM Bootcamps, ITIL-4-BRM Top Exam Dumps, ITIL-4-BRM Clear Exam, ITIL-4-BRM Original Questions

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Peoplecert ITIL-4-BRM Exam Syllabus Topics:

TopicDetails
Topic 1
  • Performance Measurement and Success Factors: This section of the exam measures the skills of a Business Relationship Manager and focuses on identifying appropriate metrics and key success factors to evaluate relationship effectiveness. Candidates will learn how to use these indicators to continuously improve relationship management practices and align them with the organization’s strategic goals.
Topic 2
  • Relationship Models and Value Co-Creation: This section of the exam measures the skills of a Service Relationship Manager and covers how to develop and apply effective relationship models based on ITIL best practices. It focuses on fostering long-term collaboration between service providers and consumers to improve communication, transparency, and the overall customer experience in a structured and measurable way.
Topic 3
  • Strategic and Operational Stakeholder Engagement: This section of the exam measures the skills of a Business Relationship Manager and addresses how to ensure that stakeholders at every level understand and support the service strategy. It highlights the importance of engaging both strategic and operational stakeholders in co-creating value, aligning expectations, and working toward shared goals across the service value system.
Topic 4
  • Capability Assessment Using the ITIL Maturity Model: This section of the exam measures the skills of a Service Relationship Manager and involves assessing the current maturity of the organization’s relationship management capabilities. The focus is on applying the ITIL Maturity Model to identify gaps, guide improvements, and support long-term growth through structured capability development.
Topic 5
  • Business Relationship Management Roles and Responsibilities: This section of the exam measures the skills of a Service Relationship Manager and focuses on identifying and defining the core responsibilities, skills, and knowledge areas required for successful business relationship management. Candidates will be expected to understand how this role contributes to connecting service providers with consumers and aligning IT services with business outcomes.

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Peoplecert ITIL 4 Specialist: Business Relationship Management Sample Questions (Q40-Q45):

NEW QUESTION # 40
Which activity is typically a responsibility that is shared between a business relationship manager and a business relationship agent?

  • A. Maintaining business relationship models
  • B. Coordinating interactions between the service provider and service consumer
  • C. Managing business relationship exceptions
  • D. Developing business relationship models

Answer: B

Explanation:
Both the business relationship manager and agents collaborate to coordinate interactions between the service provider and service consumer, ensuring seamless communication and alignment.


NEW QUESTION # 41
Which is an example of an approach to managing a business relationship in a clear domain?

  • A. A business relationship manager is provided with a set of principles to apply when discussing sustainability issues with customers
  • B. A business relationship manager is provided with a detailed set of instructions for gathering information about new customers
  • C. A business relationship manager uses a Gemba walk for analysing stakeholders influence and interest
  • D. A business relationship manager is provided high-level guidance for customer discussions

Answer: B

Explanation:
In a clear domain, processes are well understood and documented; providing a detailed set of instructions aligns with that clarity, guiding the BRM's information-gathering.


NEW QUESTION # 42
Which describes the skill of self-awareness?

  • A. The ability to question effectively and demonstrate active listening
  • B. The ability to persuade stakeholders at all levels within an organization?
  • C. The ability to understand trends in technology and influence long-term planning
  • D. The ability to be introspective and understand one's own behavior

Answer: D

Explanation:
Self-awareness is defined as the capacity for introspection and understanding one's own behaviors and their effects.


NEW QUESTION # 43
What is the LOWEST level at which capability criteria related to practice automation is typically defined?

  • A. Level 1
  • B. Level 4
  • C. Level 3
  • D. Level 5

Answer: B

Explanation:
In maturity models, automation of practice activities is typically introduced at Capability Level 4, where processes are quantitatively managed and supported by automated tooling.


NEW QUESTION # 44
In the context of the capability model, what are the capability criteria for each practice success factor mapped to?

  • A. Key metrics
  • B. The service value system
  • C. The organization's strategy
  • D. One of the four dimensions of service management

Answer: A

Explanation:
Capability criteria are specific, measurable attributes of success factors and are directly mapped to key metrics used to assess practice performance.


NEW QUESTION # 45
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